Strong business leaders know that it’s important to identify what their customers want and design a system that gives it to them efficiently. A truly successful and thriving business leader, however, develops consistent products and exceeds customers’ expectations.

Successful businesses today need to strategize beyond delivering consistent goods and services. In the game of winning customers for life, businesses need to foster a culture of great service and hospitality and bring awareness, passion, commitment, and empathy to every interaction.

By creating a culture of service, businesses not only attract and grow dedicated customers for life, they also empower their staff to work hard and thrive through strong customer service training and education.

The key to success? A clear vision, solid systems, and a strong service culture that embraces a philosophy of radical hospitality.

Brooke Burton, Service Coach

With almost twenty years experience in the restaurant industry, I can show you how to building radical hospitality into your business will result in happier customers and staff, as well as increased profits.

I offer proven leadership training, organizational tools, service training support and guidance in short term trainings and long term assignments. I give clients an unwavering commitment to create and support a diverse range of customer service programs that will build business, improve staff morale, and have an immediate ROI.

I have worked with diverse array of restaurants including four-star fine dining, casual, boutique chain restaurants, and small culinary concepts. My consulting work has resulted in improved culture, well-trained staff, and excited leadership committed to the good, hard work of giving great service.

My restaurant clients include RaPour, Spice Table, Sotto Restaurant, Buddha’s Belly, and Luna Park (LA, SF, NYC).  Other clients include the beauty (boutique spa in Beverly Hills) and the fashion industry (a Hollywood Stylist). In my two decades in the food and hospitality business, I have had the pleasure to work with or train under industry’s leaders such as Nancy Silverton (Mozza), Suzanne Goin (Tavern) and Stas’ Kazmierski (Zing Train).

I bring hard-earned experience in customer service and leadership, passion for the food industry, creativity, and writing talents to each and every one of my clients. As Service Coach, I offer direct support to the ownership teams to achieve financial goals, bottom line results, and create customers for life.

You may reach me at: BrookeTheServiceCoach [at] gmail [dot] com.